Frequently Asked Questions
Xiangyang Tiaohui E-commerce Studio - Frequently Asked Questions (FAQ)
Welcome to Xiangyang Tiaohui E-commerce Studio's FAQ page! We hope this page will help you find answers quickly. If you have any further questions, please feel free to contact us.
1. How do I place an order?
Browse the products on our website, select the items you want to purchase, and add them to your shopping cart. Once you've completed your purchase, click Checkout and follow the prompts to complete your order.
2. What payment methods do you offer?
We support a variety of payment methods to ensure your shopping convenience:
Credit Cards (Visa, MasterCard, American Express)
GrabPay
Paynow
ensuring a secure and convenient payment process.
3. How long does it take to receive your order?
Shipping time depends on the specific item and shipping address. We generally process orders within 2-5 business days and provide tracking information after shipment.
4. How do I request a return or exchange?
For returns or exchanges, please contact our customer service team within 7 days of receiving your item. Items must be in new condition with all original packaging and tags attached. For detailed return and exchange information, please refer to our Return, Exchange, and Refund Policy.
5. Does the product have a warranty?
Some products have a warranty; specific information can be found on the product detail page. For more information about warranties, please refer to our Warranty Policy or contact us directly.
6. How can I contact customer service?
If you have any questions or need assistance, please contact us through the following methods:
Phone: 19272791574
Email: service@mail.pori-mall.com
7. How can I update my account information?
After logging into your account, you can update your personal information, including contact information and shipping address, in "Account Settings."
8. How do you protect my privacy?
We take your privacy very seriously and implement strict security measures to protect your personal information. Please refer to our Privacy Policy for more information.
If the above doesn't address your concern, please feel free to contact us. Thank you for choosing Xiangyang Tiaohui E-commerce Studio. We look forward to providing you with a quality service experience!