Return and Exchange Policy
Xiangyang Tiaohui E-commerce Studio - Return and Exchange Policy
Thank you for shopping with Xiangyang Tiaohui E-commerce Studio! We want you to be completely satisfied with your purchase. If you have any questions, we will do our best to assist you. Below is our Return, Exchange, and Refund Policy:
1. Scope
This policy applies to all products purchased through Xiangyang Tiaohui E-commerce Studio. After receiving your product, please carefully read the following terms and conditions if you require a return, exchange, or refund.
2. Return and Exchange Requirements
Products must be new, unused, and include all original packaging and tags.
Return and exchange requests must be made within 7 days of receiving the product.
Returns and exchanges are not accepted for promotional items, personalized items, or other items marked as non-returnable.
3. Return and Exchange Process
Please submit a return or exchange request on the order page or contact our customer service team.
Once your request is approved, you will be provided with a return address and further instructions.
Return shipping costs are the customer's responsibility, unless the return is due to error on our part.
4. Refund Policy
Once we receive the returned item and confirm that it meets the return or exchange requirements, we will process your refund within 7-10 business days.
The refund amount will be credited to your account using the original payment method.
5. Damaged or Incorrect Items
If you receive damaged or incorrect items, please contact us immediately. We will arrange a replacement or refund at our expense.
6. Contact Information
If you have any questions or need assistance, please feel free to contact us. We are happy to serve you:
Tel: 19272791574
Email: service@mail.pori-mall.com
7. Revisions
We reserve the right to modify this policy at any time. Please check back regularly for the latest updates.
Thank you for your understanding and support! We look forward to continuing to provide you with quality service and products.